Privacy
Policy
Personal information we collect
We gather certain information when you visit our website, such as personal information you submit while registering, contacting us, or placing an order.
When you interact with our website, we also gather information about your web browser, IP address, time zone, installed cookies, and other unique device identifiers. Additionally, we gather data about the specific products or web pages you visit while browsing our website, the websites or search keywords that brought you to it, and your interactions with it. This automatically gathered data is what we call “Device Information.”
We use the following technologies to get device information:
- Data files known as “cookies” are stored on your computer or device and frequently contain a unique, anonymous identity.
- “Log files” record activities on the website and gather information such as your IP address, browser type, ISP, referring/exit pages, and time and date stamps.
- Electronic files known as “web beacons,” “tags,” and “pixels” are used to capture data about your website browsing habits.
Additionally, we may gather certain information from you when you make a purchase, try to make a purchase through the Website, or contact us through our Website. This information may include your full name*, billing address*, shipping address*, phone number*, email address*, passport number*, any government identity card*, social security number* (for U.S. residents only), and payment information (including credit card numbers). This data is what we call “Order Information.”
- Required Personal Data
Device Information and Order Information are both included in the definition of “Personal Information” in this Privacy Policy.
We might not be able to give you access to our website, deliver our products to you, or reply to your correspondence with us if you fail to give us the required Personal Information.
How do we use your personal information?
In general, we utilize the order information we gather to complete any transactions you place on the website, including processing your payment details, setting up delivery, and sending you order confirmations and/or bills.
We also utilize this Order Information to:
- Interact with you, respond to your questions, and offer customer service;
- Check our orders for any fraud or danger;
- Give you information or advertisements about our goods or services after obtaining your necessary authorization;
- Make sure that records are kept accurately for administrative purposes;
- Respond to requests from appropriate authorities or government agencies when necessary.
In addition to using the Device Information we gather to help us screen for fraud and possible risk (specifically, your IP address), we also use it more broadly to enhance and optimize our website (for instance, by producing analytics about how our customers search and use the website, and to evaluate the effectiveness of our marketing and advertising campaigns).
Additionally, we make use of the Device Information we get to make sure our messages are pertinent and customized to your tastes and requirements.
Except for the purposes specified in this Privacy Policy or if we are compelled to do so by applicable laws or regulations, your personal information will normally be kept private and not shared with any other individual without your consent.
Sharing your personal information
To assist us in using your personal information as previously mentioned, we might disclose it to outside parties. The following individuals, either inside or outside of Hong Kong, may get your personal information:
- Members of Setaré Diamonds Limited’s staff, officers, consultants, and other independent contractors;
- We have hired WordPress Woo Commerce, an IT service provider, to handle website management and upkeep as well as order processing.
- Payment processors or facilitators that we may hire to handle payment procedures for us in connection with our products or during company operations include WordPress and its affiliates.
- We also work with other service providers and data processors, including:
- IT services and software suppliers;
- data analytics providers;
- entry and processing service providers;
- cloud service providers;
- credit reference agencies;
- website host providers;
- our professional advisors in law, finance, and accounting;
- third parties engaged in a possible sale, merger, or purchase of all or a portion of our company or assets, including bankruptcy or dissolution;
- marketing service providers, provided we have the necessary approval to market directly to you.
To better understand how our users interact with the website, we also utilize Google Analytics. You can learn more about Google’s use of your personal information here: Google Privacy Policy. Google Analytics opt-out is also available at Google Analytics Opt-Out.
Lastly, in order to react to a subpoena, search warrant, or other legitimate request for information we receive, to comply with applicable laws and regulations, or to otherwise defend our rights, we may also reveal your personal information.
If the police or any other appropriate body requests it, we are legally required to divulge personal information in order to investigate suspected unlawful activity.
Any personal information you give us is never sold to any parties.
By incorporating confidentiality or other contractual conditions in the agreements with third parties with whom we will disclose your personal data, we will guarantee the confidentiality of your personal information if we transmit it to other people.
If we provide you advance notice and obtain your approval, we may disclose your personal information to parties other than those mentioned above.
Some of the individuals to whom we may send your personal information may be based outside of Hong Kong, in places where data protection regulations may not be as strong as those in Hong Kong. As a result, your personal information may not be as protected as it would be in Hong Kong.
Do not track
Please be aware that when your browser sends us a Do Not Track signal, we do not change how we gather and use data on our website.
Your rights
You are entitled to:
- ask for a copy of the personal information we have about you, unless we are excused from fulfilling a request for data access; and
- request that, following the completion of your data access request, we make the required modifications to any Personal Information that you believe to be incorrect.
Please email us at info@setarediamonds.com if you would like to view or update your personal information.
Data retention
We’ll store your personal information safely for as long as necessary to accomplish the goals for which it was gathered. When this retention term ends, the personal information you have given us will be deleted.
Changes
This privacy statement may be updated periodically for operational, legal, or regulatory purposes, or to reflect modifications to our practices.
Contact Us
Please email us at info@setarediamonds.com if you have any concerns, would like to file a complaint, or need more information about our privacy policies.